Question 1

What is Shipmozo?

Accepted Answer

Shipmozo is a tech-enabled courier aggregator / eCommerce shipping solution that helps sellers compare couriers, generate AWB & labels, track shipments, manage NDR/RTO, and maintain COD visibility—inside one dashboard.

Question 2

Is Shipmozo a courier company or a courier aggregator?

Accepted Answer

Shipmozo is a courier aggregator, not a single courier company. It connects you with multiple courier options so you can choose the best courier per order and manage shipping workflows from one place.

Question 3

Which is the best courier aggregator for eCommerce shipping in India?

Accepted Answer

The best courier aggregator is the one that improves delivery outcomes—not just rates. Look for: pin-code serviceability, delivery success tracking, NDR/RTO control, COD visibility, and support. Shipmozo is built around these outcome-led workflows.

Question 4

How do I compare courier rates and choose the right courier for each order?

Accepted Answer

Use a courier aggregator that shows price + serviceability + expected delivery performance per pin-code. Shipmozo lets you compare options per order and select based on your priority (fastest vs best success rate vs lowest cost).

Question 5

What is AWB and how does Shipmozo help generate labels?

Accepted Answer

An AWB (Air Waybill) is the shipment tracking/consignment number used by couriers. Shipmozo generates AWB & shipping labels in bulk so you can dispatch faster and reduce manual errors.

Question 6

What is Smart Courier Allocation (pin-code level)?

Accepted Answer

Smart courier allocation means selecting a courier using pin-code serviceability, cost signals, and delivery success trends. Shipmozo recommends the right courier option to improve SLA adherence, reduce delays, and control shipping spend.

Question 7

What is NDR and how does it reduce RTO?

Accepted Answer

NDR (Non-Delivery Report) happens when delivery fails due to address issues, customer unavailability, COD refusal, etc. Quick NDR action helps recover deliveries. Shipmozo uses structured NDR workflows + follow-ups to reduce RTO.

Question 8

How does Shipmozo handle weight dispute resolution?

Accepted Answer

Shipmozo supports a transparent weight dispute process with documentation and clear visibility—so you can raise disputes, track status, and reduce unexpected chargebacks.

Question 9

Can Shipmozo send customer updates on WhatsApp, SMS, and email?

Accepted Answer

Yes. Shipmozo supports real-time customer updates via WhatsApp/SMS/email (based on configuration) to reduce “Where is my order?” queries and improve customer trust post-purchase.

Question 10

What is free order verification and how does it help?

Accepted Answer

Order verification confirms intent before dispatch (especially for COD) using WhatsApp/SMS/email. It helps reduce fake/accidental orders, lowers avoidable RTO, and improves delivery success.

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